International delivery Analytiqa
There are few more challenging industries than logistics, with manufacturers and retailers driving fiercely competitive rate negotiations for services from an often diverse and hugely fragmented selection of service providers.
As outsourced providers of services, third party logistics operators (3PLs) on average see over one-half of their new business derived from customers switching from their competitors.
This unique research takes commercial relationships over a 14-year period and analyses how their attributes have changed in the context of the wider macro-economic environment.
The results provide a unique benchmark for the sector as a whole, and similarly for all those companies that depend on the dynamics of the customer-service provider relationship for the success of their business.
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